Privacy Policy

A legal disclaimer

The information provided on this website is for general informational purposes only. While Tricia's Cleaning Services makes every effort to ensure the accuracy and reliability of the content on this site, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or suitability of the information provided. The content on this website does not constitute legal, financial, or professional advice. Tricia's Cleaning Services shall not be liable for any losses, damages, or inconveniences arising from the use of or reliance on any information found on this website. All services are subject to our Terms & Conditions and Privacy Policy, which we encourage you to read before booking or using our services.

Privacy Policy - the basics

Introduction Tricia's Cleaning Services ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.tsnettoyage.com or use any of our services. By accessing our website or submitting your information, you agree to the terms of this Privacy Policy.

Who We Are Tricia's Cleaning Services is a professional cleaning company founded by Katrina, serving Montreal, Laval, and surrounding areas. We provide residential and commercial cleaning services to individuals, families, and businesses.

For any privacy-related questions, you may contact us at: Email: triciacleaningservice@gmail.com Phone: (438) 518-4405 Website: tsnettoyage.com

What Information we collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Email address
Phone number
Home or business address
Type of service requested
Scheduling preferences
Any additional notes or special requests submitted through our forms

We also collect non-personal information automatically through Wix Analytics, including pages visited, time spent on the site, browser type, and general location data. This information is used solely to improve our website experience and is not linked to your personal identity.

We use the information we collect for the following purposes:

To respond to consultation requests, waitlist sign-ups, and booking inquiries
To confirm appointments and send scheduling updates
To send email communications including service updates, promotions, and newsletters
To improve our website and overall client experience
To comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

Email Marketing By submitting your contact information through any form on our website, you consent to receiving email communications from Tricia's Cleaning Services. These may include service announcements, promotional offers, and company updates. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly and we will remove you from our list promptly.

Cookies & Analytics Our website uses Wix Analytics to collect anonymous data about how visitors interact with our site. This may include the use of cookies — small text files stored on your device. This data helps us understand visitor behaviour and improve our website. You may disable cookies through your browser settings at any time, though this may affect certain features of the website.

Data Storage & Security Your personal information is stored securely through Wix's platform infrastructure. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

How long we keep your information? We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you would like your information removed from our records, please contact us directly and we will action your request within a reasonable timeframe.

Your Rights As a resident of Quebec, Canada, you have rights under the Act Respecting the Protection of Personal Information in the Private Sector (Law 25), including the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request the deletion of your personal information
Withdraw your consent to receiving communications at any time

To exercise any of these rights, please contact us at triciacleaningservice@gmail.com and we will respond within 30 days.

Third party links our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

Changes to this policy We reserve the right to update this privacy policy at any time. When changes are made, the updated policy will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us If you have any questions or concerns about this privacy policy or how your information is handled, please contact us at:

Email: triciacleaningservice@gmail.com Phone: (438) 518-4405 Website: tsnettoyage.com