Terms & Conditions

This website is owned and operated by Tricia's Cleaning Services, founded by Katrina. These Terms & Conditions govern your use of our website and the cleaning services we provide across Montreal, Laval, and surrounding areas. By accessing our website or booking a service, you enter into a legally binding agreement with Tricia's Cleaning Services.

To use our website and services, you must be at least 18 years of age or of the legal age of majority in your jurisdiction, and possess the legal authority to enter into this agreement.

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Bookings & Scheduling

All appointments must be booked at least 48 hours in advance and are subject to availability. We reserve the right to reschedule due to unforeseen circumstances and will notify clients with as much advance notice as possible.

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Rescheduling & Cancellations

All rescheduling or cancellations must be made at least 48 hours before your scheduled appointment. Changes made within 48 hours will be subject to a cancellation fee. By confirming a booking, you acknowledge and accept this policy.

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Memberships & Subscriptions

Membership plans are recurring and renew automatically at the selected frequency. Membership fees will be charged on a recurring basis to your payment method. Members may pause or cancel their plan with advance notice by contacting us directly. We reserve the right to terminate or suspend membership access if these Terms are violated.

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Pricing

We reserve the right to change our prices at any time and to correct any pricing errors that may inadvertently occur.

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Satisfaction Guarantee

If you are not satisfied with our service, please contact us within 24 hours of your appointment and we will make it right. Where we are unable to resolve a complaint to your satisfaction, you may be entitled to a partial or full refund at our discretion.

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Liability

Tricia's Cleaning Services is fully insured. We take great care with your property; however, we are not liable for pre-existing damage or items of exceptional value not disclosed prior to the cleaning appointment. To the maximum extent permitted by applicable law, Tricia's Cleaning Services shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the use of our services.

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Intellectual Property

All content on this website, including logos, text, images, graphics, and branding, is the exclusive property of Tricia's Cleaning Services. Nothing on this website grants you any license or right to use, reproduce, distribute, or create derivative works of any content without our express written permission.

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Promotional Communications

By providing your contact information, you agree to receive promotional messages and updates from Tricia's Cleaning Services by email, phone, or text. If you no longer wish to receive promotional communications, please notify us at any time and we will remove you from our list.

 

Privacy

Your personal information is never sold or shared with third parties. It is used solely to manage your bookings, process payments, and communicate service updates. Please refer to our Privacy Policy for full details.

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Right to Modify Services

We reserve the right to change, suspend, or discontinue any of our services or offerings at any time without prior notice and without liability.

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Right to Modify These Terms

We reserve the right to update these Terms & Conditions at any time at our sole discretion. When material changes are made, we will notify you accordingly. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

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Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada. Any disputes arising from or relating to these Terms or our services shall be resolved exclusively by the courts of competent jurisdiction located in Montreal, Quebec.

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Indemnification

You agree to indemnify and hold Tricia's Cleaning Services harmless from any claims, losses, liabilities, or expenses including legal fees arising out of your use of our website or services or your violation of these Terms.

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Contact Us

For any questions, concerns, or support requests regarding these Terms please contact us at: Email: triciacleaningservice@gmail.com Phone: (438) 518-4405  Website: tsnettoyage.com

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Entry to Your Home / Property Access To perform our services, clients must provide safe and timely access to the property at the scheduled time. If access is granted through a key, code, or lockbox, clients agree to provide accurate entry information in advance. Tricia's Cleaning Services will handle all access information with the utmost discretion and confidentiality. If our team is unable to access the property at the scheduled time due to client error or failure to provide access, a lockout fee may apply. Alarm codes and entry instructions must be provided prior to the appointment and updated immediately if changed.

 

Payment Terms Payment is due at the time of service unless otherwise agreed upon in writing. We accept payment by credit card, debit, e-transfer, and any other methods listed on our website. For membership and recurring plans, payment will be automatically charged to the payment method on file at the start of each billing cycle. In the event of a failed payment, we will notify you and attempt to process the payment again. Services may be paused or cancelled if payment remains outstanding after 7 days. Tricia's Cleaning Services reserves the right to charge a late fee for overdue balances.

 

Refund Policy We stand behind the quality of our work. If you are not satisfied with your cleaning, please contact us within 24 hours of your appointment and we will do our best to make it right, including returning to re-clean the area of concern at no additional charge. Refunds are issued at the sole discretion of Tricia's Cleaning Services and will be considered on a case by case basis. We do not offer refunds for services already rendered where the client did not notify us within the 24 hour window. Refunds will not be issued for dissatisfaction caused by pre-existing conditions, clutter, or circumstances outside of our control.

 

Health & Safety The safety of our team is a priority. Clients are responsible for disclosing any known hazards, biohazards, infestations, or unsafe conditions prior to the appointment. Tricia's Cleaning Services reserves the right to refuse or discontinue a service if conditions on site are deemed unsafe, unsanitary beyond normal scope, or pose a health risk to our staff. In such cases, a cancellation or call-out fee may apply. Our team follows all standard health and safety protocols and uses appropriate protective equipment where required.

 

Pets & Children Clients are responsible for securing pets in a safe area during the cleaning appointment to ensure the safety of both the animal and our staff. Tricia's Cleaning Services is not liable for any pet escaping, injury, or stress caused during the service. We ask that young children be supervised and kept away from areas being actively cleaned to avoid exposure to cleaning products and equipment. Please inform us in advance of any pets or sensitivities so we can make the appropriate accommodations.